Having run my own business for years I am aware of how important communication must be if everyone is going to be happy with the outcome.  Without it expectations are not known and the when the important day comes things get left undo that could possibly have been covered if everyone involved would have know of the concern.  When we started to shop for a Wedding Photographer London area I was gratified when we started out with a pre wedding consultation.  Bride,  groom,  and family members all got a chance to share what was important for them in the wedding pictures.